Job Summary:
As the After Sales Manager at Toyota Dipolog, you will oversee and manage all after-sales operations, including service, maintenance, and parts. Your role is crucial in ensuring high customer satisfaction and maximizing the dealership’s revenue from after-sales services. You will utilize your leadership skills, negotiation abilities, and strategic planning expertise to lead a team dedicated to providing exceptional service and support to customers.
Key Responsibilities:
- Lead and manage the after-sales team, including service advisors, technicians, and parts staff.
- Set performance standards, provide training and development opportunities, and conduct performance reviews to ensure a high level of competency and service delivery.
- Develop strategies to enhance customer satisfaction throughout the after-sales process.
- Address and resolve any customer complaints or issues swiftly and effectively, maintaining the dealership’s reputation for excellent service.
- Oversee daily operations of the service and parts departments, ensuring efficient workflow and high-quality service delivery.
- Implement policies and procedures that optimize operational efficiency and improve the customer experience.
- Develop and implement marketing strategies to promote service and parts offerings, including special promotions and loyalty programs.
- Monitor sales targets and performance metrics for after-sales services, initiating corrective actions when necessary to achieve business objectives.
- Oversee the parts inventory, ensuring the availability of necessary parts for service tasks while managing stock levels to avoid overstocking or shortages.
- Work with suppliers to negotiate prices, manage procurement, and ensure timely delivery of parts.
- Prepare and manage budgets for the after-sales departments, tracking expenses and revenue to ensure profitability.
- Analyze financial reports and performance indicators to make data-driven decisions that improve the financial health of after-sales operations.
- Develop long-term strategic plans for the growth and development of after-sales services.
- Stay updated with industry trends, technological advancements, and competitive practices to continually enhance service offerings.
QUALIFICATIONS:
- An effective leader with experience in managing teams.
- A prolific negotiator and communicator with strong interpersonal skills.
- Possesses proficient analytical abilities for decision-making and problem-solving.
- Must be customer-centric, focused on enhancing customer satisfaction.
- Must be results-oriented, with a track record of achieving business targets.
- A strategic planner with experience in developing and implementing operational strategies.
- Holds a degree in business or a related field.
- Experience in automotive repair management or similar roles is highly advantageous.
Note: This is a general description. Specific responsibilities and qualifications may vary depending on the specific role and level within Toyota Dipolog City.
