Job Summary:
The Service Management Trainee supports the Service Department by learning and assisting in the overall management of service operations. This role is designed to prepare the trainee for future leadership positions within the dealership by providing hands-on experience in service workflow, customer handling, team coordination, and operational decision-making. The position requires strong leadership potential, customer focus, and foundational experience in automotive servicing.
Key Responsibilities:
- Service Operations Support:
- Assist in overseeing daily activities within the Service Department.
- Learn and support workflow processes such as vehicle reception, job assignment, progress monitoring, and service completion.
- Ensure compliance with Toyota service standards, safety guidelines, and quality procedures.
- Customer Relations:
- Assist in handling customer inquiries, concerns, and feedback with professionalism and courtesy.
- Support the delivery of high-quality service experiences through effective coordination and communication.
- Promote customer satisfaction by ensuring prompt and accurate service updates.
- Team Coordination:
- Work closely with Service Advisors, Technicians, and the Parts Department to ensure seamless operations.
- Participate in team meetings and contribute to improving service performance and processes.
- Develop leadership capabilities through hands-on experience and mentorship from Service Management.
- Performance Monitoring:
- Help track service performance indicators such as productivity, efficiency, and customer satisfaction.
- Assist in preparing reports for management review.
- Identify opportunities for process improvement and operational enhancement.
- Training & Development:
- Engage in continuous learning through Toyota’s training programs and in-dealership coaching.
- Gain comprehensive knowledge of the dealership operations, service management principles, and customer service standards.
- Prepare for potential advancement to supervisory or managerial roles within the Service Department.
QUALIFICATIONS:
- Auto servicing management experience
- Strong leadership skills
- Customer-centric
Note: This is a general job description. Specific responsibilities and requirements may vary depending on the actual role and level within Toyota Dipolog.
